Subscription & Billing Guide

Understand PreachPilot's subscription plans, billing, and account management options.

Subscription Plans Overview

Free Plan

Cost: $0/month Features:

• 1 active sermon at a time
• Basic sermon builder with block system
• Limited template access
• No export features (PDF, Word)
• No AI assistance
• Community support

Best For: Occasional speakers, trying PreachPilot, or very limited sermon needs

PreachPilot Plan

Cost: $14.99/month Features:

• Unlimited sermons
• Full template library access
• Series builder and management
• Export to PDF and Word documents
• AI assistance for sermons and series
• Email support
• All Free plan features

Best For: Regular preachers, pastors, and ministry leaders who need comprehensive sermon tools

PreachPilot+ Plan

Cost: $24.99/month Features:

• Everything in PreachPilot plan
• AI content repurposing engine
• Advanced export options
• Priority support
• Early access to new features
• Enhanced collaboration tools

Best For: Ministry teams, busy preachers, and those who need advanced content creation features

Managing Your Subscription

Viewing Current Plan

1. Navigate to "Subscription" from your dashboard sidebar
2. View your current plan details:
   • Plan name and features
   • Billing cycle and next payment date
   • Usage statistics
   • Plan limitations and benefits

Upgrading Your Plan

From Free to Paid Plan

1. Go to Subscription section
2. Click "Upgrade Now"
3. Select desired plan (PreachPilot or PreachPilot+)
4. Enter payment information
5. Complete upgrade process

From PreachPilot to PreachPilot+

1. Visit Subscription settings
2. Click "Upgrade to PreachPilot+"
3. Review additional features
4. Confirm upgrade
5. Billing adjusts automatically

Downgrading Your Plan

Important Considerations

• Downgrading may limit access to certain features
• Existing content remains accessible
• AI-generated content stays in your library
• Export capabilities may become restricted

Downgrade Process

1. Contact customer support for assistance
2. Review content that may be affected
3. Export important sermons before downgrading
4. Complete downgrade at next billing cycle

Billing and Payments

Payment Methods

Accepted Payment Types

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards with credit processing
• International cards accepted
• Secure payment processing through Stripe

Payment Security

• No credit card information stored on PreachPilot servers
• PCI-compliant payment processing
• Encrypted transaction handling
• Automatic payment retry for failed transactions

Billing Cycles

Monthly Billing

• Charged on the same date each month
• Immediate access to upgraded features
• Can cancel anytime with access until period end
• Automatic renewal unless cancelled

Annual Billing (if available)

• Discounted rate for yearly payment
• Billed once per year
• Same cancellation policies apply
• Additional savings compared to monthly

Invoice and Receipt Management

Accessing Billing History

1. Go to Subscription section
2. Click "Billing History"
3. View all past invoices
4. Download receipts for expense reporting

Invoice Information

• Detailed breakdown of charges
• Tax information if applicable
• Payment method used
• Service period covered

Plan Limitations and Usage

Free Plan Restrictions

Sermon Limitations

• Only 1 active sermon allowed
• Must archive current sermon to create new one
• No series creation capabilities
• Limited template selection

Feature Restrictions

• No AI assistance or generation
• No export to PDF or Word
• Basic support only
• No advanced collaboration features

Paid Plan Benefits

Content Creation

• Unlimited sermons and series
• Full AI assistance for content generation
• Complete template library access
• Advanced export options

Collaboration Features

• Sermon sharing capabilities
• Team collaboration tools
• Guest speaker resources
• Enhanced presentation options

Account Management

Profile Settings

Personal Information

• Update name and contact details
• Change email address (with verification)
• Modify religious affiliation
• Set communication preferences

Security Settings

• Change account password
• Review login activity
• Manage connected devices
• Two-factor authentication (if available)

Data and Privacy

Data Ownership

• You own all sermon content created
• PreachPilot provides platform and tools
• Export options ensure data portability
• Privacy policy protects personal information

Data Export

• Export all sermons to various formats
• Download personal data on request
• Transfer content between accounts (contact support)
• Backup options for content security

Billing Support and Issues

Common Billing Questions

Payment Failed

• Check card expiration and billing information
• Verify sufficient account balance
• Contact bank if international card issues
• Update payment method in settings

Unexpected Charges

• Review billing history for charge details
• Check for plan changes or upgrades
• Verify billing cycle dates
• Contact support for charge disputes

Cancellation Questions

• Understand what happens to content after cancellation
• Know when access ends (typically end of billing period)
• Export important content before cancellation
• Reactivation policies and procedures

Getting Billing Help

Self-Service Options

• Billing FAQ section
• Account settings for common changes
• Automated billing history access
• Plan comparison tools

Customer Support

• Email support for billing questions
• Priority support for PreachPilot+ subscribers
• Response times and expectations
• Escalation procedures for urgent issues

Cancellation and Account Closure

Cancelling Your Subscription

Process

1. Go to Subscription settings
2. Click "Cancel Subscription"
3. Provide cancellation reason (optional)
4. Confirm cancellation
5. Receive confirmation email

What Happens After Cancellation

• Access continues until end of current billing period
• Account converts to Free plan limitations
• All content remains accessible
• Can reactivate anytime

Account Deletion

Permanent Deletion

• Contact support for complete account deletion
• All data permanently removed
• Cannot be undone or recovered
• Export content before requesting deletion

Data Retention Policies

• Billing records kept for legal requirements
• Content permanently deleted upon request
• Personal information removed per privacy policy
• Backup data eliminated

Special Circumstances

Ministry Discounts

Educational Institutions

• Special pricing for theological schools
• Bulk licensing for seminary students
• Contact support for educational rates
• Verification of institutional status required

Non-Profit Organizations

• Potential discounts for registered non-profits
• Church and ministry organization rates
• Application process for discount approval
• Annual verification may be required

International Billing

Currency Considerations

• All plans priced in USD
• International cards accepted
• Currency conversion by card issuer
• No additional international fees from PreachPilot

Tax Obligations

• Users responsible for local tax obligations
• VAT handling for European customers
• Tax-exempt status requires documentation
• Consult local tax advisor for obligations

Troubleshooting Subscription Issues

Access Problems

Features Not Available

• Verify current subscription status
• Check if payment is current
• Refresh browser or clear cache
• Contact support if issues persist

Billing Discrepancies

• Review recent plan changes
• Check for promotional pricing expiration
• Verify billing cycle dates
• Download detailed invoice for review

Technical Issues

Payment Processing Errors

• Try different payment method
• Clear browser cache and cookies
• Disable browser extensions
• Contact payment processor if needed

Account Access Issues

• Reset password if login problems
• Check email for account notifications
• Verify account status isn't suspended
• Contact support for account restoration

Next Steps

• Explore Content Management features
• Learn about Data Security and Privacy
• Discover Administrative Features
• Master Export and Sharing options